Complaints

Waverley Care aims to operate professionally and with high standards. However, occasionally you may feel that we have not done this and you may want to complain. 

A complaint can be about any aspect of professional practice or behaviour. It can be about any aspect of a service received, about a service which you feel you should have received but did not, or about our fundraising or communications.   

We hope that most complaints can be resolved early and informally by encouraging honest and open communication between people, which allows for misunderstandings to be quickly resolved.

Sometimes, however, you might want to make a more formal complaint. Your complaint should be made to the manager of the project (or the manager of the individual concerned).  They will make sure the complaint is written down if you have not done this yourself.   

Click here to see the full services and staff contacts list. 

Depending on what your complaint is about you may also be able to complain to your local NHS board.  You can find their details by following this link.  NHS Board Complaint Contact Details.

You can download  a copy of our `Your Right to Complain` leaflet here.  This explains our full complaints procedure.