Milestone support meets highest standards

There was a surprise visit to Milestone at the end of October as the Care Inspectors arrived for an unannounced inspection.

The residential support service is registered with the Care Inspectorate and as a result is regularly checked to make sure we’re delivering the highest quality support to our service users.

There was fantastic feedback in the inspector’s report, which rated the quality of care at Milestone as ‘Excellent’ – the top grade available – for the fourth time in a row. There was also praise for our team of permanent and bank staff who provide support 24/7.

Milestone is a place where people living with HIV or Hepatitis C can focus on improving their physical and emotional health at times when they are struggling to manage. Our staff are there to support residents to manage their condition well – whether it’s keeping up-to-date with treatment, coping with side effects or accessing appointments. We also offer the opportunity for peer support where residents can share their experiences in a supportive environment.

Beyond the direct benefits to service users, Milestone helps to relieve pressure on NHS services, providing the care and support that allows people to leave hospital early or, in many cases, avoid the need for admission to hospital in the first place.

Inspections are a great way for us to measure our progress and we’ll continue to work with service users, staff and volunteers to find ways to continue to improve across all of our services.

You can read all of our inspection reports for Milestone on the Care Inspectorate website.