New look Caring Conversations goes live

Earlier today, we were proud to officially unveil an updated and improved version of Caring Conversations – our free learning resource for staff working in GP practices and other primary care settings.

The online resource focuses on how healthcare staff interact with patients, and encourages them to think about how the conversations they have can leave patients feeling heard and better supported.

These kind of conversations are at the heart of person-centred care, an approach to healthcare where the patient is treated as an equal partner in the planning and delivery of support.

Throughout the resource, we use real life stories of people living with HIV, including examples where individuals have felt stigmatised by their healthcare experience. There are also examples from practice staff, highlighting the benefits they’ve seen as a result of putting caring conversations into practice.

While the examples focus on HIV, the learning is equally relevant to people living with any long-term conditions.

Caring Conversations was first launched in August last year and, following a strong uptake, we commissioned research to find out what people thought. Based on the feedback, we’ve been able to add new features to the resource, including improved materials for reception staff, and tools that can be used directly with patients.

We are eager to spread the word about the resource to encourage people to get involved. If you work in primary care, visit to get started. And don’t forget to tell your colleagues!