Putting Caring Conversations into Practice

This week we’ve been at the 7th National Scottish Medical Education Conference, talking to GP practice staff about Caring Conversations.

Caring Conversations is a free online training resource that we developed for staff working in GP practices and other primary care settings.

The resource encourages staff to think about how they interact with patients, promoting open, honest and caring conversations that leave patients feeling heard and better supported.

The resource features the real life stories of people living with HIV, including examples where they have felt stigmatised. There are also examples from practice staff, highlighting the benefits they’ve seen as a result of putting caring conversations into practice.

While the examples focus on HIV, the learning is equally relevant to people living with any long-term conditions.

The conference was an opportunity to further promote the resource following a successful launch. Since going live in August last year, over 1,200 people have accessed the resource, around 11% of all practice staff in Scotland, and the feedback has been excellent.

Following this feedback, we are looking at ways to continue to improve the resource and to investigate opportunities to make it available to healthcare staff in other settings.

If you work in a general practice and are interested in taking part, visit www.caringconversations.scot to get started.