Live Chat
Do you need support or advice with HIV, hepatitis C or sexual health?
You can speak to our live chat advisors from 12pm - 5pm, Monday, Tuesday, and Friday.
You can also speak to our live chat advisors at sx.scot, from 12pm - 5pm, Monday, Tuesday, and Friday. SX is a support service for gay, bisexual, and all men who have sex with men.
You can start a live chat with our advisors by clicking the green button on the right-hand side of every page on our website.
When the green button says 'online', you can chat directly with one of our advisors.
If you need advice, our live chat advisors can help you with:
- Information about HIV, hepatitis C and sexual health services and support
- Information about HIV or hepatitis C
- HIV and hepatitis C treatment
- Help navigating our website
If you need support, our live chat advisors can refer you to our support teams.
If you would like our advisors to refer you to our support teams, they will ask you for a name and contact number or email address. You can provide us with any name, and you can choose whether you would like to provide our advisors with your contact number, email address or both - whatever works best for you.
Yes! When our chat button says 'online', our team of live chat advisors are online and ready to answer your questions.
When our Live Chat is 'online', our live chat advisors will respond to you within a few minutes.
If you send us a message while our live chat is 'offline', remember to leave your email address so we can contact you when our advisors are online.
Our live chat advisors are online 12pm - 5pm, Monday, Tuesday, and Friday.
Yes! If you send us a message through our Live Chat when the green button says 'offline', our live chat advisors will receive your message and respond to you as soon as possible.
Our opening hours are 12pm - 5pm, Monday, Tuesday, and Friday. That means if you send a message outside these hours you will not receive a response until our live chat advisors are in office.
If you send us a message while our live chat is 'offline', remember to leave your email address so we can contact you when our advisors are online.
If you or someone you know needs urgent help with an emergency or crisis, contact emergency services on 999 or go to your nearest A&E.
Find out where your nearest A&E is here.
Our live chat advisors are there to support you with HIV, hepatitis C and sexual health. They can also refer you to our support teams.
If you need emotional support or someone to talk to about other issues, you can get support in the following places:
Mental Health
- For support and advice with mental health and suicide, call Samaritans on 116 123. This helpline is free and open 24 hours a day. You can also get in contact with Samaritans by emailing jo@samaritans.org
- For support and advice with mental health, call Mind, the mental health charity on 0300 123 3393 from 9am to 6pm, Monday to Friday (except for bank holidays). You can also get in contact with Mind by emailing info@mind.org.uk or texting 86463
Domestic Violence and Forced Marriage
- For support and advice with domestic violence and forced marriage, call Scottish Domestic Abuse and Forced Marriage Helpline (SDAFMH) on 0800 027 1234. This helpline is free and open 24 hours a day. You can also get in contact with SDAFMH by emailing helpline@sdafmh.org.uk or chat with them online here
- For support and advice with domestic violence for women and children, call Scottish Women's Aid's helpline on 0131 226 6606. You can also get in contact with Scottish Women's Aid on info@womensaid.scot
Refugees and Asylum Seekers
- For support and advice for people who are refugees or asylum-seeking, call the Scottish Refugee Council's telephone advice service on 0141 223 7979
- For support and advice for people who are refugees, asylum-seeking or vulnerable migrants, call the British Red Cross on 0344 871 11 11 or email contactus@redcross.org.uk
- For support and advice on asylum-seeking, call Migrant Help's free helpline on 0808 8010 503 or by emailing info@migranthelpuk.org
Alcohol and Drugs
- If you are concerned about someone's alcohol or drug use, call Scottish Families Affected by Alcohol and Drugs's (SFAD) helpline on 08080 10 10 11. This helpline is free and open from 9am-11pm, Monday-Friday You can also get in contact with SFAD by emailing helpline@sfad.org.uk
- If you are concerned about your own drug or alcohol use, you can get in contact with Addaction through their live chat here. The live chat is open from 10am-4pm and 6pm-9pm on weekdays or, 11am-4pm on weekends
Rape and Sexual Violence
- For support and advice for anyone affected by sexual violence, call Rape Crisis Scotland's helpline on 08088 01 03 02. This helpline is free and open from 6pm-12am every day. You can also get in contact with Rape Crisis Scotland by emailing support@rapecrisisscotland.org.uk
LGBTI+
- For LGBTI+ support and advice, call LGBT Health and Wellbeing's helpline on 0300 123 2523. This helpline is free and open every Tuesday and Wednesday between 12pm-9pm. You can also get in contact with LGBT Health and Wellbeing by emailing helpline@lgbthealth.org.uk
- For LGBTI+ support and advice for young people, call LGBT Youth on 0131 555 3940. You can also get in contact with LGBT Youth by emailing info@lgbtyouth.org.uk or through their live chat service here
Criminal Justice
- For victims and witnesses of crimes, call Victim Support Scotland's helpline on 0800 160 1985. This helpline is open every Monday to Friday between 8am-8pm
